“Kurumoch” international airport (forms part of Airports of Regions holding) held the sociological study in order to know better its passengers, degree of their satisfaction with the services rendered by the airport. About one thousand passengers of domestic and international flights were polled in the course of the study.
Thus, about 60% of passengers - people 25-44 years of age. 37% named the business trip as the purpose of the domestic flight, 28% - vacation, 24% - visits to relatives and friends, living in other cities. The picture at international routes was completly different -more than 80% took a flight to have a rest. One in ten passengers of the Samara airport takes domestic flights once a month, one in five - 2-3 times a month. But there were also first-time passengers – this is 8,5% of the polled passengers, and the amount of such passengers increased nearly three times in comparison with the last year. One in five passengers uses international flights once in 6 months, and more than a half of all polled passengers - once a year. That said, 28% of passengers prefer to take flights without luggage, the rest take luggage with them. According to 23 passengers, the counter at the airport is the most convenient mode of registration for the flight.
Travellers highly value the cafes and restaurants on the territory of the airport. The airport constantly perfects the quality of service and increases the level of service, today in Kurumoch there are 6 coffee bars and restaurants, more than 10 shops, pharmacy, one bank branch, 5 ATMs. The most popular services among the passengers are: packing of luggage, coffee and snacks selling machines, as well as ATMs. Among the services, which the polled passengers plan to use in the future– ordering food onboard, reservation of tours and advance orders with duty free shops.
“For the development of the airport it is very important to understand who are your passengers, how they change, what are they satisfied with, what is to be improved. That is why we hold such a study every year. The passenger passes about 130 minutes in the terminal, and he/she should feel comfortable”, summarizes Konstantin Bylinin, executive director of “Kurumoch” international airport” JSC.